(757) 880-4489

Mon-Fri 9am - 7pm
Saturday 9am - 7pm
Sunday 9am - 3pm

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Policies

CLIENT APPOINTMENTS

New clients, please arrive five minutes prior to your appointment to fill out a quick form.

CANCELLATIONS

We understand that stuff comes up, but we ask that you give us at least twelve hours notice before you cancel your appointment. If you cancel within twelve hours of your confirmed appointment, you will be subject to a 50% charge of the full service amount.

NO SHOWS

If you do not show for a confirmed appointment you will be charged 100% of your service amount. Please be considerate of your esthetician who gets paid to provide you a service. When you do not show you affect their earnings for the day, which is unfair. We also have a wait list of clients who would have loved your appointment spot but couldn’t take it because you reserved that time.

WALK INS

We do accept walk-ins, but only for quick treatments such as underarms and lip waxes.

AGE REQUIREMENT

All clients 17 and under must bring parent. For more information please call.

PRODUCT RETURNS

We are happy to return or exchange unopened products purchased at Ksenia's Skin care and Waxing Salon when a receipt is provided. We do not refund or exchanged opened products.